Privacy & Accessibility Information

Jackson Rancheria Casino Resort respects your privacy. We will never sell, barter, or trade any information about your visit to our website to any external party. Neither do we sell, barter, or trade any information you submit to us via the forms on our website or emails you send us. If, when using our website or our services, you supply us with your email address, you will receive periodic emails from us with information on Jackson Rancheria Casino Resort. However, if you ask to be removed from our mailing list, we will do so promptly. We use information regarding your use of our services internally, to improve and enhance those services. The information we collect is not, under any circumstances, shared with any other companies or organizations outside Jackson Rancheria Casino Resort.

Geo-Location Information
To provide location-based services, we may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application. If you wish to change our access or permissions, you may do so in your device settings.

Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device bluetooth, calendar, camera, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device settings.

Mobile Device Data
We may collect device information such as your mobile device ID, model, manufacturer, operating system, version information, and IP address.

Push Notifications
We may request to send you push notifications regarding your account or the application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

We do not provide personal information to third parties for the marketing of their products and services without your consent. However, we do reserve the right to disclose personal information to our partners, and other third parties for the following purposes:

  • To comply with legal matters or to exercise our legal rights or defend against legal claims.
  • To protect the rights, property or safety of us, our users or other third parties.
  • To prevent a crime or detect, prevent or otherwise address fraud, security or technical issues.

Jackson Rancheria Casino Resort may update this policy at any time without notice.

Accessibility Information & Service Animals
Jackson Rancheria Casino Resort is wheelchair accessible. Accessible Parking is available on all levels of the parking garage. Complimentary wheelchairs are available for disabled guests. Wheelchair requests can be made once a guest is parked in any handicapped space on any level of the parking garage by calling our Security Department at 209-223-8242. Additionally, wheelchair requests can be made in person at the Security Podium located on the Casino floor. Valid ID is required for wheelchair check out. Please keep in mind that while Casino personnel may provide minor assistance, they are not trained to and are not allowed to lift a guest out of their mobility device or provide assistance with medication or help of a personal nature.

Service dogs allowed. Jackson Rancheria Casino Resort’s Service Animal policies HERE.