Jackson Rancheria Welcomes You!
FREQUENTLY ASKED QUESTIONS
What hours is Jackson Rancheria Casino Resort open?
We are open 24 hours, 7 days a week.
Do you have a Non-Smoking Area?
We have two (2) non-smoking slot rooms. One (1) is located next to high limit and one (1) is the former Poker Room located by the bus entrance.
Are children allowed?
Guests must be 21+ years to enter the casino. Guests under 21 years may only enter to dine in a restaurant or play bingo and must be accompanied by a parent or guardian that is at least 21+ years. Unattended minors are not allowed.
Children of all ages are welcome at the Hotel and RV Park.
Are Pets/Service Animals permitted?
Pets and Emotional Support animals are not allowed in the Casino, General Store, or Hotel. Service Animal, under the ADA, are allowed. Learn more HERE.
The Jackson Rancheria RV Park is pet friendly.
Do you host events?
At this time, we are not offering catering or banquet services on the Jackson Rancheria property, including the Grand Oak Ballroom.
What Restaurants are open at Jackson Rancheria?
Jackson Rancheria offers three restaurants: Lone Wolf Restaurant & Lounge, Margaret’s Cafe & Bakery, and Pacific Grill. For menus and hours, see our Dine Page.
The Jackson Rancheria Buffet is closed.
How can I purchase a Jackson Rancheria Gift Card?
Jackson Rancheria Gift Cards may be purchased at the Jackson Rancheria General Store and Kesler’s Mercantile. At this time, gift cards cannot be purchased online.
How do I print a year-end statement?
To print a year-end statement, use the Member login HERE and follow the directions.
If you do not have a login, you may visit the Dreamcatcher’s Club® to request a printout of your year-end statement.
What preventative health & safety measures can I expect?
Self-assess your own health before you enter the casino. We ask that you save your visit for another time if you are experiencing any Covid-19 symptoms.
How do I request not to receive mail any longer and/or remove my email address?
Visit the Contact page, use Dreamcatcher’s Club as Subject, and enter your request in the Comments section.