Article by HerLife Magazine | Written by Kimberly Mullen | Photography by Rudy Meyers
What began as one woman’s dream of self-sufficiency for the Jackson Rancheria Band of Miwuk Indians has grown into a full-scale casino, hotel and resort with 900 employees and millions of dollars donated back into the local community. The tenacity of Margaret L. Dalton paved the way as the endeavor grew from a bingo hall in 1985 to the successful business it is today. With a history that started with a strong woman, it is no surprise that eight months ago, Crystal Jack was named CEO of the Jackson Rancheria Band of Miwuk Indians.
New Leadership
Crystal has worked for the Tribe for 14 years. She began her career in the HR department as a compensation analyst, quickly advanced to HR manager, and later became HR executive director. “I have loved every minute of my time here,” smiled Crystal. She expressed her deep connection to the community and Amador County. “Our whole operation is essentially a small city. From our Tribal government to our wastewater treatment plant, there are many facets that support the casino and resort,” she said.
The wastewater treatment plant is particularly impressive. Water from around the property is treated and then used for irrigation, continuing a tradition of sustainability. “The on-site daycare and learning center is a benefit to our employees and something we are extremely proud of,” Crystal noted.
Over the last eight months, Crystal has immersed herself in every department. “Understanding all of the parts has been a major undertaking, but it’s essential for planning and setting new goals,” she explained. The Tribe also funds an on-site fire department, a branch of the Amador Fire Protection District. Additional support services include a construction team, an on-site medical center, and an auto shop.
Community Focus
Unlike other casinos that began as sprawling complexes, Jackson Rancheria grew within its community and prioritizes giving back. Of the 900 employees, 365 have worked for the Tribe for over a decade. The longest-serving employee has been with the Tribe for 28 years. “Our people make us unique,” said Crystal. “We are a family. I love the people I work with.”
The Tribe consistently supports local initiatives, donating to libraries, schools, and parks. One major project focused on revitalizing every park in Amador County by improving restrooms, fencing, snack shacks, and athletic fields.
Additionally, the Tribe established the Dennis Dalton Foundation to honor the late son of founder Margaret Dalton. “Dennis had a passion for helping children and youth sports,” Crystal said. The foundation ensures that every child in Amador and Calaveras counties has a chance to participate in organized sports, regardless of financial background.
Support System
Crystal’s success as CEO is backed by a strong support system. With four children ranging in age from one to ten, she balances leadership with motherhood. “We have a regular routine, and I’ve learned to let things go,” she advised. “Being a working mom is a choice, and I’m lucky to have the support of my family and my employer.”
COVID-19 Response
Crystal reassures guests and employees of a safe environment post-pandemic. “We miss the day-to-day kindness of our team,” she said. Even before shelter-in-place orders, Jackson Rancheria took steps to reconfigure spaces for social distancing. “We’re excited to welcome our guests back,” she added.
For more information about Jackson Rancheria Casino Resort, visit jacksoncasino.com.